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RACI Chart Tool

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Introduction:

RACI denotes Responsible, Accountable, Consulted and Informed, which are four parameters used in a matrix used in decision making. RACI chart tool outlines the activities undertaken within an organization to that of the people or roles.

In an organization, people can be allocated or assigned to specific roles for which they are responsible, accountable, consulted or informed.

RACI chart tool is a great tool when it comes to identifying employee roles within an organization. This tool can be successfully used when there is role confusion within the company. Role confusion may lead to unproductive work culture.

Parameters in RACI Chart Tool

RACI chart tool represents four parameters as we have already noted in the Introduction. Following are the meanings for each of these parameters.

A sample RACI tool:

RACI Tool

Benefits of a RACI Chart Tool:

Following are the well-noted benefits of this tool for the business organizations.

How is RACI Chart Tool Used?

Identifying key functions and processes within an organization is the first step towards using the RACI chart tool. Then the organization needs to outline the activities that take place and should avoid any miscellaneous activities.

Following are the details steps for using RACI chart tool.

  1. Explain each activity that had taken place.

  2. Create phrases to indicate the result of the decision made.

  3. Decisions and activities need to be applied to the role rather than targeting the person.

  4. Create a matrix which represents the roles and activities and enter the RACI Code created.

Once all the relevant data have been collated and input onto the RACI chart tool, any discrepancies need to be resolved.

Changing Management Issues:

The primary reason for creating a RACI chart tool is to resolve organizational issues. It looks at three main factors:

  1. Role conception: the attitude or thinking of people towards their work roles

  2. Role expectation: the expectation of a person with regards to another person's job role.

  3. Role behavior: the activities of people in their job function.

These three concepts help management to identify the misconceptions that people have towards their job roles.

Reasons for Role Confusion:

Although role confusion can be solved using RACI chart tool, it is always a good idea to identify the reasons behind such confusion. This helps the organization to avoid such situations occurring in the future.

Following are some of the reasons for role confusion.

When to Use RACI Chart Tool?

RACI chart tool can be successfully used under the following conditions.

Steps Taken When Designing RACI Chart Tool:

Conclusion:

RACI chart tool is a useful and effective decision making tool that helps to define roles and responsibilities. This is used to identify inefficiencies of organizational roles.

It helps to resolve any functional issues that arise within departments or between individuals.

The main objective of RACI chart tool is to eliminate role confusions and to able to deliver the product or service successfully to the customer and contribute to the long term organizational objectives.

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